COVID-19 Safety Protocols

For Diane Lee & Associates – Staff and Patients

Treatment Areas



The clinic has 3 treatment areas:

  1. 1. The front of the clinic: 4 physios work in the front of the clinic and the waiting location for this front clinic zone is in reception area. 
  2. 2. The back of the clinic: Three therapists will work in the back clinic zone and the exercise area, which was converted into a waiting area, is now once again, a training area. We now have two clinical reformers, a stability chair and Pilates springboard for individual and group training. The waiting area after check-in is now back in the reception area.
  3. 3. Akasha studio across the hall:  One half of the studio is a large treatment/training room and has its own reformer/tower and stability chair. The other half is a training studio for use by all the physios. The waiting location for the treatment room is in the hall between the clinic and the studio close to the appropriate entrance door into Akasha – we’ll show you! The other 1/2 of Akasha is a training studio that your physio will escort you to if this area is part of your treatment session.

Patient Flow

To meet the requirements of 6 feet of physical distancing, the following traffic flow will be implemented:

  1. All patients/clients are to arrive and check-in at reception no earlier than 5 minutes before your appointment time. Please ensure you have used the washroom prior to entering the clinic as our staff washroom is no longer available to patients/clients. If you are coming for bladder health, be sure to check with your therapist as to the requirements for voiding before your appointment. If you need to use the washroom during your session, your therapist will direct you to the public washrooms in the building foyer.
  2. At reception,  you will be directed where to wait for your therapist and advised regarding the current mask policy. Please sanitize your hands on arrival before check-in.
  3. When ready, your therapist will greet you at the waiting location and escort you to their treatment room, which will have been thoroughly cleaned and disinfected (see below) in between every patient/client.
  4. Following treatment,  you can check back at reception and wait appropriately distanced for their availability to help you with your next booking.
  5. Your treatment session will be billed at time of service with preferably your encrypted credit card on file. Receipts will be emailed or printed at your request.

Helping prevent the spread of the coronavirus and more!


Frequent hand washing/sanitizing

There is hand sanitizer in reception and every treatment room, which you will be asked to use upon arrival into the clinic. Your therapist will frequently either wash, or sanitize their hands each time they put on, or take off their gloves or mask. 


Physical distancing and masks

We will wear a medical grade mask at all times and will maintain a physical distance of 6 feet from you when possible, and ask that you do the same for us. Plexiglass barriers have been added to the reception area since 6 feet of distance cannot be met here. Our receptionists will wear a mask to escort you to your waiting area.


Not touching our face

We will also encourage you to not touch your face – this is a tough one, and ask that you feel free to do the same for us!!

Cleaning Protocols

Treatment Room Cleaning

Between each patient/client the treatment room will be cleaned as follows:

  1. Table paper and any paper products used during your session will be disposed in the recycle bin, masks and gloves in the garbage
  2. Table, bolster, vinyl pillows, stool top, Pilates equipment, vinyl gym equipment will be wiped with a medical grade disinfectant/cleaner Biotext
  3. We will intermittently use fabric towelling,  cloth gowns. Otherwise,  disposable paper products will be used

Reception Cleaning

  1. All tables, hard surfaces, sneeze guards, door handles, anything touched will be cleaned when needed during the day

We hope that reading this detail of all we have done/are doing to keep us safe, makes it easier for you to come for an in person session and look forward to welcoming you for care.