Office Hours, Parking & Location, What to Wear, Prices, etc.
We are open Monday to Friday 7am-7pm.
The office is closed during statutory holidays.
Parking is free. The MNP Place has a large surface parking lot and is equipped with charging units for electric vehicles.
We are located inside MNP Place on the ground floor at the end of the hall. MNP Place can be found beside the Group Health building off 31st Ave. Our address is #102 – 15303 31st Ave. Surrey, BC V3Z 6X2
Service Rates & Billing
We accept Interac, VISA, Mastercard, AMEX, Union Pay and Cash
Our rates are based on the Physiotherapy Association of BC fee guidelines.
1 hour $190
45 minutes $143
30 minutes $95
Individual Extended Health Plans
Diane Lee & Associates does not directly bill to your plan. If you are submitting your invoices to a third party, it is up to you to confirm your coverage and arrange for reimbursement.
BC MSP Premium Assistance
Should you qualify for premium assistance, we can partially bill any physiotherapy treatments directly to your MSP. MSP contributes $23 to each session for a maximum of 10 visits per calendar year. These 10 treatments include other health providers that may be helping you with your rehabilitation, not just physiotherapy.
WorkSafe BC (WCB)
Diane Lee & Associates does not have a contract with WCB and cannot offer services related to WCB claims.
Our ICBC program has limited availability; please contact the front desk to confirm program availability.
Diane Lee & Associates does not have a vendor number with ICBC and we do not offer direct billing for ICBC clients. If you are submitting your invoices to a third party, (ICBC), it is up to you to confirm your coverage and arrange for reimbursement.
We offer direct billing for members of RCMP & DVA. Connect with our front desk team to determine eligibility and coverage. Keep in mind that user fees may apply.
If this will be your first visit with us, we invite you to connect with our front desk team by phone: 604-538-8338. Together, we can help you choose the best clinician for your case and answer any questions you may have about your upcoming initial visit. Please contact us @ 604-538-8338 to book
For patients who have seen us in the past and have a new concern; we invite you to contact the office @ 604-538-8338.
Our front desk team can ensure you are scheduled with a clinician suitable for your current needs and update you on any changes in the clinic since your last visit with us.
Some clinicians allow online booking through our management website. Please call the clinic for your first appointment so we can ensure you are booked with the best person for your condition.
Once your account is set up you can book appointments with these clinicians and cancel with all clinicians online (up to 24 hours before your appointment).
Booking By Phone
For clinicians not offering online booking, all appointments are scheduled by phone, please call us at 604 538 8338.
We continue to do our part to keep everyone safe and ask that you do the same. We ask our patients to be 3-days symptom free before coming into the clinic for your appointment.
In the case that you are not able to attend due to illness, our clinic offers telehealth appointments to do your session virtually instead.
We do our best to run on time and we respect that your time is as valuable as ours. If you arrive late, your time with the therapist will be shortened to avoid delaying those scheduled after you.
No show and short notice cancellation policy
If you can no longer attend your scheduled appointment, we do expect a call or email at least 24-hours ahead of time. No notice for cancellations within 24-hours are subject to a 100% charge of the session fee.
Reminder notifications are sent through email, (48 hours) and text message (24 hours) prior to your visit.
Account Set Up
Setting Up Your JANE Account
JANE is a valuable tool that allows you to check your upcoming appointments, cancel any unsuitable appointments online (24 hours prior), and update your registration details at any time.
If you haven’t set up a JANE profile already, feel free to use the following link to get started: https://dianeleeassociates.janeapp.com/
In addition, your therapist can upload video and pictures of your home exercise/therapy program to your account for home review.
Meet Jane, Our Helpful Admin System
Contact our front desk team by email or phone where we can help you troubleshoot any issues you have setting up your JANE account.
You should be able to manage your appointments online through your account. If you have any difficulties or cannot see your appointemnts, please contact us at our office number 604-538-8338 or send an email to firstname.lastname@example.org