Patient Information

Office Hours, Parking & Location, What to Wear, Prices, etc.

General Information

Office Hours

We are open Monday to Friday 7am-7pm.

The office is closed during statutory holidays.



Parking is free. The MNP Place has a large surface parking lot and is equipped with charging units for electric vehicles.


We are located inside MNP Place on the ground floor at the end of the hall. MNP Place can be found beside the Group Health building off 31st Ave. Our address is #102 – 15303 31st Ave. Surrey, BC V3Z 6X2

What to Wear

Please wear or bring suitable exercise clothing for each visit.

Service Rates & Billing

We accept Interac, VISA, Mastercard, AMEX, Union Pay and Cash


Physiotherapy Service rates

Physiotherapy services at Diane Lee & Associates are provided by registered physiotherapists and our rates are based on the Physiotherapy Association of BC fee guidelines

1 hour $190
45 minutes $143
30 minutes $95

MSP Supplementary Benefits

Should you qualify for MSP Supplementary Benefits, we can partially bill physiotherapy treatments directly to your MSP. MSP contributes $23 to each session for a maximum of 10 visits per calendar year. These treatments include other health providers that may be helping with your care.

WorkSafe BC

Diane Lee & Associates does not have a contract with WorkSafe BC and cannot offer physiotherapy services related to WorkSafe BC injuries and/or claims.


Diane Lee & Associates does not have a vendor number with ICBC and we do not offer direct billing for ICBC clients. Patients are responsible to arrange for coverage and reimbursement of all physiotherapy services, treatment plans and reporting expenses.

Individual Extended Health Plans

Direct billing is only available for physiotherapy services to patients with coverage through RCMP and Veterans Affairs Canada as well as patients on a UBC Joint Replacement program. Please contact the front desk for more information: 604-538-8338

We do not direct bill to other third-party insurers. Physiotherapy coverage varies from plan to plan so it is important that you confirm your coverage prior to booking as patients are responsible to arrange for reimbursement

Registered Massage Therapy Service rates

Massage therapy services are provided by registered massage therapists and the rates are based on the Registered Massage Therapists Association of BC fee guidelines.

50 min $175

WorkSafe BC, ICBC, MSP & Individual Extended Health Plans

Our Massage therapy program is not currently accepting patients with ICBC or WorkSafe BC related injuries and/or claims. Additionally, we do not offer direct billing to individual extended health plans or MSP Supplementary benefits.

West Coast Pedorthics Service and Product Fees

Customs foot orthotics, gait analysis and custom knee & ankle bracing is offered at our clinic by a certified pedorthist from West Coast Pedorthics.

Both off-the-shelf and custom products vary in price. For pricing information, you can contact our certified pedorthist anytime by email:

West Coast Pedorthics offers direct billing to the following third-party payers: RCMP, Canadian Armed Forces, Veterans Affairs, ICBC, WCB, First Nations Health Authority or for anyone who is on Disability and Ministry Assistance with the province.

Yoga Therapy Service rates

Yoga therapy is provided by a certified yoga therapist. Yoga therapy is not currently billable to third-party payers.

1 hour $95



Booking Appointments

First Visit

If this will be your first visit with us, we invite you to connect with our front desk team by phone: 604-538-8338. Together, we can help you choose the best clinician for your case and answer any questions you may have about your upcoming initial visit. Please contact us @ 604-538-8338 to book

Returning Patients

For patients who have seen us in the past and have a new concern; we invite you to contact the office @ 604-538-8338.
Our front desk team can ensure you are scheduled with a clinician suitable for your current needs and update you on any changes in the clinic since your last visit with us.

Booking Online

Some clinicians allow online booking through our management website. Please call the clinic for your first appointment so we can ensure you are booked with the best person for your condition.

Once your account is set up you can book appointments with these clinicians and cancel with all clinicians online (up to 24 hours before your appointment).

Booking By Phone

For clinicians not offering online booking, all appointments are scheduled by phone, please call us at 604 538 8338.

Clinic Policies

Sick Policy

We continue to do our part to keep everyone safe and ask that you do the same. We ask our patients to be 3-days symptom free before coming into the clinic for your appointment.

In the case that you are not able to attend due to illness, our clinic offers telehealth appointments to do your session virtually instead.

Late arrivals

We do our best to run on time and we respect that your time is as valuable as ours. If you arrive late, your time with the therapist will be shortened to avoid delaying those scheduled after you.

No show and short notice cancellation policy

If you can no longer attend your scheduled appointment, we do expect a call or email at least 24-hours ahead of time.  No notice for cancellations within 24-hours are subject to a 100% charge of the session fee.

Reminder notifications are sent through email, (48 hours) and text message (24 hours) prior to your visit.

Account Set Up

Setting Up Your JANE Account

JANE is a valuable tool that allows you to check your upcoming appointments, cancel any unsuitable appointments online (24 hours prior), and update your registration details at any time.

If you haven’t set up a JANE profile already, feel free to use the following link to get started:

Review Exercises

In addition, your therapist can upload video and pictures of your home exercise/therapy program to your account for home review.

Meet Jane, Our Helpful Admin System

Need Help?

Contact our front desk team by email or phone where we can help you troubleshoot any issues you have setting up your JANE account.
You should be able to manage your appointments online through your account. If you have any difficulties or cannot see your appointemnts, please contact us at our office number 604-538-8338 or send an email to