Virtual Care

What is telehealth, telerehabilitation and/or virtual care?

Telerehabilitation is a subdiscipline of telehealth and involves any rehabilitation delivered using telehealth technologies such as videoconferencing, sensors, chat / text, educational portals and more. The most recognizable form of telerehabilitation is the reproduction of the one on one physiotherapy via videoconferencing, most commonly known now as “Virutal Care”.

What types of situations should physiotherapists use virtual care for?

With current technology and techniques, virtual care is most useful in situations where exercise, education, self-management instruction, and monitoring are the primary methods used to accomplish the therapeutic goals. With creativity, these forms of therapy are fairly easy to adapt to the virtual environment for many different conditions including postpartum rehabilitation, acute or persistent back pain, sports injuries, vestibular rehabilitation etc.

Virtual care for orthopaedic surgical recovery from total hip and knee replacements has been shown to achieve very similar results compared to in person physiotherapy visits. (1,2)

A quick chat with one of our Telehealth practitioners will quickly determine if this form of rehabilitation is appropriate for you.

Frequently Asked Questions

Does the physiotherapy association of BC (PABC) and the regulatory college support virtual care?

Absolutely, when doing so is safe and in the best interest of the patient. PABC has drafted a position statement on telerehabilitation (pending adoption) and the college has provided various resources on the subject to support its use.

Is it technically complicated?

Not really. While you will inevitably encounter occasional difficulties (as we all do with technology), the general level of digital literacy you require to operate in society generally will allow you to participate in providing virtual care. Of course, you will learn more and encounter some frustrations as you engage this service, but as you do more it becomes quite easy.

Do I need to buy more computer hardware for virtual care?

In all likelihood, no. Most modern laptops and tablets purchase in the last few years will suffice, as long as they have a camera and microphone. Using a phone is not recommended for physiotherapy virtual care as the small screen size inhibits the visual observation of movement, etc. that is very important to assessment.

Will Virtual Visits be covered by 3rd party funders?

As telerehabilitation is relatively new it is best to check with your provider directly. According to the Physiotherapy Association of British Columbia, Sunlife and Great Westlife extended benefits accept telerehabilitation. ICBC has also approved telerehabilitation in the short-term due to the COVID-19 pandemic. Our policy with 3rd party funders remains the same, you pay us, we issue you a receipt which you then submit to your insurer.

  1. Nelson, M., Bourke, M., Crossley, K. and Russell, T. (2019) Telerehabilitation is non-inferior to usual care following total hip replacement – A randomized controlled non-inferiority trial. Physiotherapy, . doi:10.1016/
  2. Cottrell, Michelle A., O’Leary, Shaun P., Raymer, Maree, Hill, Anne J., Comans, Tracy and Russell, Trevor G. (2019) Does telerehabilitation result in inferior clinical outcomes compared with in-person care for the management of chronic musculoskeletal spinal conditions in the tertiary hospital setting? A non-randomised pilot clinical trial. Journal of Telemedicine and Telecare, . doi:10.1177/1357633×19887265

Am I suitable for Telerehabilitation?

If you are a new client and do not have an account on our booking system JANE, then please email us at to be connected to a Telehealth practitioner at Diane Lee & Associates or call the office Monday – Friday 9am-3pm 603 538 8338.                                                                                                                                                                                                           

If you are a returning client, login to your JANE account at to see the practitioners who are doing Telehealth sessions.   If you have forgotten your username and password you can reset it on this page. Or simply click on your practitioner below to be taken to their online booking page.

     If your practitioner is NOT available through our online booking site, this means that they are managing their caseloads manually to ensure Telehealth is appropriate for you.  Email them directly through our team page here to book a mutually suitable time. Alternately, they may recommend a Telehealth session with one of their colleagues at the clinic.